Privacy Policy

At ISIS – Innovative Solutions In Space B.V. we value the trust that you put in us for handling your personal data. This Privacy Policy informs you about ISIS’ approach to handling personal data collected by and provided to us, and outlines our commitment to protect personal privacy and provide transparency about how we process, use and store your personal data. We encourage you to read this policy carefully.

 

Who we are
ISIS – Innovative Solutions In Space B.V. (“ISIS”) is a limited liability company registered at Motorenweg 23, 2623 CR, Delft, The Netherlands. ISIS is responsible for controlling your data, in accordance with the relevant laws concerning the protection of personal data and information collected by us, including the General Data Protection Regulation of the EU 2016/679 (the “GDPR”) for the following domains: www.isispace.nl, www.isilaunch.com, and www.cubesatshop.com (“our website(s)”) and email servers linked to these domains.

 

Personal Data Collection
ISIS receives or collects your personal data in the following ways:

  • When you submit an inquiry relating to any of our products and services through our website(s)
  • When you submit your personal data to us signing up for newsletters
  • When you contact our sales and business development, human resource, or customer support team(s) through email, via telephone, letter, or through face-to-face meetings
  • When you connect with us through our social media channels such as facebook, twitter, Instagram and pinterest
  • When you visit our premises or facilities
  • When, for any other reason or by any other means, you submit your personal data to us.

 

We collect and process the following types of personal data from you:

  • General personal data: name, address, e-mail, telephone number, title, and affiliation.
  • Commercial data: inquiry, quotation, order and financial history, customer support history
  • Human resource data: your CV, cover letter and references

We do not collect and process any sensitive personal data.

 

Cookies and Analytics
When you will visit our website(s), ISIS uses cookies to collect, where available, information about your IP address, the time and date on which you visited, which pages you visited, and how much time you spent there.

We use Google Analytics for monitoring how many and from where people visit our website(s), such that we can analyze the use of course website(s), and improve user experience of our website(s). You can opt out of cookies from Google Analytics by installing an add-on to your browser.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt out of the use of cookies by declining acceptance of the use of cookies on our website(s) when asked for during your visit. Note that declining the use of cookies may influence the user experience on our website(s).

Use and Disclosure of Personal Data

We will only use your personal data for the purpose you have given it to us, such as providing you with information requested through inquiries, for sending quotations, processing orders, processing your application, or sending news and updates with your prior consent.

We may have to disclose your personal data upon request of governmental authorities and courts. When needed to process an order, we have to disclose your personal data with our bank, accountant, or notary. We will not disclose your personal data to any third parties without your authorization upfront. We will never sell or trade your personal data.

Data Storage and Security

ISIS stores your personal data on secure servers, in Europe, with restricted access. We take the necessary measures and precautions to secure and protect your stored personal data as may be reasonably expected from us. For the stage of data transmission to us, however, possibly involving third party servers, we cannot fully guarantee a secure connection, during which others may obtain illegal access to the transmitted data to our secure servers. As such, the provision and transmission of your personal data is always at your own risk.

Data Retention

We store data only for as long as we deem necessary for the purpose the data is used for, taking into account legal obligations and business interests. ;

  • Cookies and analytics data: as long as relevant but in no case longer than 5 years
  • General personal data (no customer relation): up to 5 years (unless your consent to process your personal data is withdrawn earlier)
  • Commercial data: as long as relevant for customer support up to maximum 15 years
  • Human resource data: up to 5 years (unless your consent to process your personal data is withdrawn earlier)

 

Personal Data Access and Correction Rights

You have the right to request access and obtain information concerning the processing, use and storage of your personal data. You have a right to request that ISIS should correct, complete, rectify or restrict the processing, use and storage of your personal data.

To exercise your rights, or if you have any questions regarding our processing, use and storage of your personal data, please contact us using any of the following contact options:

Email: info@isispace.nl – Attention: Legal Department

Postal address: ISIS – Innovative Solutions In Space B.V., Attention: Legal Department, Motorenweg 23, 2623 CR, Delft, The Netherlands

We will process your request within reasonable time, in any case within one month following your request.

 

Withdrawal of Consent

You can withdraw your consent to process, use and store your personal data at any time. For withdrawal of consent to receive newsletters, you can simply click the ‘unsubscribe’ link at the bottom of the newsletter email sent by ISIS, or by requesting withdrawal through the general contact form of our website(s). For withdrawal of consent to process your personal data in general, you can send a request with your details through the contact provided under the Personal Data Access and Correction Rights clause above.

Should you withdraw your consent to any or all processing, use and storage of your personal data, ISIS may not be able to continue to provide information, products and services to you. Depending on the nature of our existing relationship and your request, such withdrawal may result in inability to complete orders, imply being in breach of contractual obligations or activate termination of any agreements with ISIS.

External Links
ISIS includes links to external websites on our website(s) for your convenience. Please be aware that ISIS does not operate nor has any control on such external websites. Therefore, this Privacy Policy is not applicable to any linked website.

Children’s Privacy

ISIS does not knowingly collect personal data from children under the age of 16. If we become aware or are informed that we have, unknowingly, collected personal data of a child under the age of 16, we will delete such data from our servers.

Governing Law

This Privacy Policy and the use of our website(s) shall be governed by and construed in accordance with the laws of The Netherlands.

 

Policy Updates
ISIS may update or modify this Privacy Policy without prior notice to be compliant with regulations, or as part of our efforts to provide you with optimal service. Below you will find the date from which this Privacy Policy is applicable. We encourage you to check this Privacy Policy from time to time, upon your visit to our website(s), in order to be up to date and informed.

The currently applicable version of this Privacy Policy is: version 18.05, published May 24, 2018.